Terms of service

Overview

This website is operated as a pre-owned watch store offering pre-owned, open-box, sample, display, discontinued, special-condition, repair, and related watch products.

Throughout this website, the terms “we,” “us,” and “our” refer to the operator of this store.

By visiting our website, browsing our products, creating an account, placing an order, or otherwise using our services, you agree to be bound by these Terms of Service, together with our Shipping Policy, Returns, Refunds & After-Sales Policy, Privacy Policy, and any other policies or notices published on this website.

Please read these Terms carefully before using the website or placing an order.

If you do not agree with these Terms, you should not use the website or purchase products from us.

1. Eligibility and Use of the Website

By using this website or placing an order, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

You may not use our website, products, or services for any unlawful, fraudulent, abusive, or unauthorized purpose.

You must not:

• Attempt to interfere with the operation or security of the website
• Introduce malware, viruses, or harmful code
• Attempt to gain unauthorized access to our systems
• Use automated tools to abuse, scrape, overload, or disrupt the website
• Use false, misleading, or fraudulent information when placing an order
• Use our website or content in violation of applicable law

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been violated.

2. Pre-Owned and Unique Products

Many products sold on this website are pre-owned or otherwise unique items.

They may include:

• Pre-owned watches
• Open-box watches
• Display or sample watches
• Discontinued watches
• Customer returns
• Watches with cosmetic wear
• Watches with known mechanical or functional issues
• Products sold for repair or restoration
• Parts-only or “As-Is” products

Unless otherwise clearly stated, each pre-owned product listing generally represents the specific physical item shown in the product photographs.

Because many items are available in quantities of only one, once a product is sold, an identical replacement may not be available.

3. Product Condition and Descriptions

We make reasonable efforts to provide accurate photographs, descriptions, specifications, condition information, and details regarding included accessories.

However, pre-owned products may show normal signs of previous ownership, handling, wear, storage, or aging.

These may include minor scratches, marks, dings, bracelet wear, strap wear, packaging wear, patina, discoloration, or other cosmetic characteristics.

Small differences in appearance may also result from:

• Lighting
• Reflections
• Photography
• Camera angle
• Screen settings
• Normal differences in how cosmetic wear appears in person

Minor cosmetic differences that do not materially affect the function, overall appearance, or value of the product will not automatically constitute a material misdescription.

Customers are responsible for reviewing the entire product listing, including photographs, condition notes, known issues, specifications, and included accessories before purchasing.

4. Known Faults and Special-Condition Products

Some products may be sold with known cosmetic, mechanical, or functional issues.

Examples may include:

• Damaged or non-running movements
• Abnormal timekeeping
• Missing components
• Non-functioning complications or features
• Watches requiring servicing or repair
• Products marked “For Repair”
• Products marked “Parts Only”
• Products marked “As-Is”
• Products marked “Final Sale”

Where a condition, fault, or repair requirement is clearly disclosed before purchase, that condition forms part of the product being purchased.

A disclosed issue is not considered an undisclosed defect or a product-not-as-described issue merely because it remains present after delivery.

This does not affect any mandatory rights relating to material issues that were not disclosed before purchase.

5. Product Availability

Because many products are one-of-a-kind or available in very limited quantities, inventory may change quickly.

Adding an item to your shopping cart does not reserve the product.

A product is generally considered purchased only after:

• The order has been successfully submitted
• Payment has been successfully authorized or received
• The order has been accepted by us

In rare cases, a product may become unavailable after an order has been placed due to:

• Inventory synchronization errors
• Simultaneous purchases
• Warehouse errors
• Product damage discovered during final inspection
• Incorrect inventory information
• Other operational circumstances

If we are unable to fulfill an order, we may cancel the affected item or order and issue an appropriate refund.

6. Orders and Our Right to Refuse or Cancel

We reserve the right to refuse, limit, or cancel an order where reasonably necessary.

This may include situations involving:

• Suspected fraud
• Payment irregularities
• Incorrect pricing
• Inventory errors
• Shipping restrictions
• Incomplete or invalid customer information
• Unusual purchasing activity
• Resale abuse
• Technical errors
• Product condition issues discovered before shipment

If we cancel an order after payment has been received, an appropriate refund will be issued.

We may also limit quantities purchased by the same customer, account, household, payment method, or shipping address where reasonably necessary.

7. Pricing

All prices displayed on the website are subject to change without notice.

We make reasonable efforts to ensure that product prices are accurate.

However, errors may occasionally occur.

If a product has been listed at an obviously incorrect price due to a technical, administrative, currency, or data-entry error, we reserve the right to cancel the order before shipment.

If payment has already been collected, we will issue an appropriate refund.

Discount codes, promotions, credits, or special offers may be subject to additional conditions and may not be combined unless explicitly stated.

8. Payment

Available payment methods will be displayed during checkout.

By submitting an order, you confirm that:

• The payment information provided is accurate
• You are authorized to use the selected payment method
• You authorize us and our payment providers to process the applicable charges

Orders may be delayed or cancelled if payment cannot be verified or successfully processed.

We are not responsible for fees charged independently by your bank, card issuer, payment provider, or currency conversion provider.

9. Shipping

Products may be stored in different warehouses in different countries or regions.

Some products are subject to regional shipping restrictions.

For example:

• Certain products stored in U.S. warehouses may only be shipped within the United States
• Certain products stored in EU warehouses may only be shipped to supported EU destinations
• Other warehouses may have different regional restrictions

Applicable shipping restrictions will normally be stated on the relevant product page.

Shipping charges, destination eligibility, and any applicable duties or taxes are governed by the current Shipping Policy, product-specific disclosures, and the options shown at checkout. Customers should not assume that duties and taxes are included unless this is explicitly stated for the order.

Shipping times are estimates only and are not guaranteed.

Full shipping terms are set out in our separate Shipping Policy, which forms part of these Terms.

10. Final Inspection Before Shipment

Because every pre-owned item is unique, we may conduct an additional inspection before shipment.

This inspection may include checking:

• General condition
• Appearance
• Included accessories
• Basic function
• Product identity
• Consistency with the listing

If we discover a significant issue before shipment that materially differs from the listing, we may contact you, delay shipment, cancel the order, or provide another appropriate solution.

11. Returns, Refunds and After-Sales Service

Pre-owned products are generally not eligible for return or exchange for personal-preference reasons except where required by applicable law.

This includes reasons such as:

• Change of mind
• Not liking the style
• Size or fit preferences
• Weight or wearing preference
• Duplicate purchases
• Accidental purchases
• Finding another product you prefer

Products with disclosed cosmetic, functional, or mechanical issues are sold subject to those disclosed conditions.

Undisclosed material issues will be reviewed individually.

Any available remedy will be determined based on:

• The nature of the issue
• Its severity
• The condition of the product
• Evidence provided
• The circumstances of the order
• Applicable law

Possible remedies may include repair, reasonable compensation, partial refund, return for refund, or another appropriate solution.

Full terms are set out in our Returns, Refunds & After-Sales Policy.

12. Unauthorized Repairs or Modifications

If you believe a watch has a problem, please contact us before attempting repair or modification.

Unless otherwise agreed, you should not:

• Open the caseback
• Remove or disassemble the movement
• Regulate or adjust the movement
• Replace internal parts
• Repair the watch yourself
• Send the watch to a third-party repair provider
• Modify or customize the product

Unauthorized repair, servicing, disassembly, modification, or alteration may make it difficult or impossible to determine the original condition or cause of an issue.

Where permitted by applicable law, such actions may affect the type or availability of after-sales remedies.

13. Intellectual Property

Unless otherwise stated, the content available through this website, including:

• Text
• Product descriptions
• Product photographs
• Graphics
• Logos
• Website design
• Layout
• Videos
• Guides
• Branding
• Other original content

is owned by us, licensed to us, or used with permission.

You may not reproduce, copy, republish, distribute, modify, commercially exploit, or use our website content without prior written permission, except where permitted by applicable law.

14. Third-Party Trademarks and Brands

This store may sell pre-owned products manufactured by third-party brands.

All third-party trademarks, brand names, product names, and logos remain the property of their respective owners.

Unless explicitly stated, the sale of a pre-owned third-party product does not imply sponsorship, authorization, endorsement, or affiliation between us and the original manufacturer.

References to third-party brands are used for product identification and description purposes.

15. Third-Party Services and Links

Our website may use or provide access to services operated by third parties, including:

• Payment processors
• Shipping providers
• Tracking services
• Analytics services
• Ecommerce technology providers
• Social media platforms
• External websites

We are not responsible for the independent content, policies, availability, security, or practices of third-party services.

Your use of third-party services may also be subject to their own terms and privacy policies.

16. Customer Information

You agree to provide accurate, current, and complete information when placing an order.

This includes your:

• Name
• Shipping address
• Postal code
• Email address
• Telephone number
• Payment information where applicable

You are responsible for reviewing this information before completing an order.

We may not be responsible for delays, failed delivery, additional costs, or other problems caused by incorrect or incomplete information provided by the customer.

17. Fraud and Chargebacks

If you believe there is a legitimate problem with your order, please contact us first at:

preowned@watchdives.com

We will make reasonable efforts to investigate and resolve the issue.

Fraudulent payment disputes, false chargebacks, deliberate misrepresentation of product condition, or abuse of payment protection systems may result in cancellation of orders, refusal of future service, or other appropriate action.

Nothing in this section limits a customer's legitimate right to dispute an unauthorized transaction or exercise rights provided by applicable law or payment provider rules.

18. Prohibited Resale or Commercial Misuse

Unless otherwise agreed, purchases made through the website are intended for legitimate personal or commercial use.

We reserve the right to limit or cancel orders where we reasonably believe the website, pricing, promotions, return procedures, or other services are being abused for fraudulent or unauthorized resale purposes.

19. Accuracy of Website Information

We make reasonable efforts to keep website information accurate and current.

However, occasional errors, omissions, or outdated information may occur, including information relating to:

• Prices
• Product descriptions
• Specifications
• Availability
• Condition
• Shipping
• Promotions

We reserve the right to correct errors and update information where reasonably necessary.

Where a material correction affects an existing order, we may contact the customer before proceeding.

20. Service Availability

We do not guarantee that the website will always operate without interruption, delay, or technical error.

We may temporarily suspend or modify parts of the website for maintenance, updates, security, or operational reasons.

We are not responsible for temporary website unavailability caused by circumstances reasonably outside our control.

21. Limitation of Liability

To the maximum extent permitted by applicable law, we will not be liable for indirect, incidental, special, or consequential losses arising from the use of the website or products.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

Nothing in these Terms is intended to exclude mandatory consumer rights, liability for fraud, or any other liability that cannot legally be excluded.

22. Force Majeure

We will not be responsible for delays or failures caused by circumstances reasonably beyond our control.

These may include:

• Natural disasters
• Severe weather
• War or civil disturbance
• Government action
• Customs delays
• Transport disruption
• Carrier interruptions
• Labor disputes
• Epidemics or public emergencies
• Power or internet failures
• Other events beyond our reasonable control

Where such an event affects an order, we will make reasonable efforts to provide an appropriate solution.

23. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, website, services, policies, or applicable requirements.

The version published on this website will be the current version.

Changes will apply prospectively and will not remove any mandatory rights that have already arisen under applicable law.

24. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue to apply.

25. Entire Agreement

These Terms, together with our:

• Shipping Policy
• Returns, Refunds & After-Sales Policy
• Privacy Policy
• Product-specific conditions
• Other policies expressly incorporated into these Terms

form the agreement governing your use of this website and purchases made through it.

If a product page contains a specific condition relating to that particular product, that product-specific condition will apply to the extent it does not conflict with mandatory applicable law.

26. Mandatory Consumer Rights

Nothing in these Terms is intended to exclude, restrict, or reduce any consumer right that cannot legally be waived or limited under applicable law.

Where there is a conflict between these Terms and a mandatory consumer protection law applicable to a particular transaction, the mandatory legal requirement will apply.

27. Contact Information

If you have any questions about these Terms, your order, or our services, please contact us at:

Email: preowned@watchdives.com