Shipping policy

We are committed to processing and shipping every order as safely and efficiently as possible.

Because our products may include pre-owned, open-box, sample, or discontinued watches, items may be stored in different warehouses and some products may have regional shipping restrictions. Please review the product page carefully before placing your order.

Order Processing Time

Most orders are processed and shipped within 3–5 business days after payment is confirmed.

Because each pre-owned watch is unique, we may carry out an additional inspection before shipment to make sure the condition, included accessories, and appearance match the information shown on the product page.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

Shipping Methods & Estimated Delivery Time

We will arrange an appropriate tracked shipping method based on the warehouse location of the item and the destination country or region.

Typical delivery time:

  • Standard tracked shipping: approximately 7–15 business days

Delivery times are estimates only.

Actual delivery may be affected by the destination, local carriers, customs processing, public holidays, weather conditions, or other circumstances beyond our control. We therefore cannot guarantee delivery within the estimated timeframe.

Duties & Taxes

The shipping rates and thresholds below are stated in USD. Review the final shipping charge and currency displayed at checkout before completing your order.

Import duties, taxes, and customs treatment may vary by destination and order. Unless a product page or checkout explicitly states that duties and taxes are included, customers should not assume that a shipment is DDP or that all import charges are included.

Any product-specific or checkout-specific statement will apply to that order, subject to applicable law.

Warehouse & Regional Shipping Restrictions

Pre-owned products are assigned to warehouse-specific delivery profiles. A product can be shipped only when its assigned profile supports the delivery address shown at checkout.

  • U.S. warehouse: supported U.S. destinations only. Shipping is USD 5 for an order total from USD 0 through USD 99.99 and free from USD 100. Alaska, Hawaii, Guam, Puerto Rico, and Armed Forces address codes are excluded.
  • UK warehouse: England, Northern Ireland, Scotland, and Wales only; BFPO is excluded. Shipping is USD 3 for an order total from USD 0 through USD 99.99 and free from USD 100.
  • EU warehouse: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden. Shipping is USD 15.
  • Other or unassigned warehouse items: shipping is unavailable unless a supported delivery rate is explicitly shown at checkout.

Some supported countries use additional state, province, county, or district restrictions. Checkout is the authoritative confirmation that the selected product and delivery address match an available rule.

Orders Containing Items from Different Warehouses

Every item in an order must support the same delivery destination. The current U.S., UK, and EU warehouse profiles serve different regional destinations, so products assigned to different regional profiles may not be eligible for checkout together.

If checkout does not offer a delivery rate for all items, remove the incompatible item or place separate orders only where each item independently supports your destination. Please contact us before ordering if you need help confirming eligibility.

Tracking Information

Once your order has been shipped, tracking information will be sent to the email address provided during checkout.

Please allow some time for tracking information to become active after the parcel has been handed over to the carrier.

Temporary gaps in tracking updates do not necessarily mean that a parcel has been lost.

Shipping Address

Please make sure the following information is correct before placing your order:

  • Recipient name
  • Shipping address
  • Postal code
  • Phone number
  • Email address

If you need to change your shipping address, please contact us as soon as possible.

Once an order has been shipped, we may not be able to change, intercept, or redirect the parcel.

If a shipment is delayed, returned, or cannot be delivered because the customer provided an incorrect or incomplete address or contact information, any additional costs arising from the issue may be the responsibility of the customer.

Pre-Owned Watch Inspection & Condition

Each pre-owned watch is individually inspected before shipment.

Because every pre-owned item is unique, unless otherwise clearly stated on the product page, the item you receive will be the specific watch shown and described in the listing.

Pre-owned watches may show signs of previous use. Any condition details already shown or disclosed on the product page form part of the condition of the item, including but not limited to:

  • Minor scratches
  • Dings, marks, or signs of wear
  • Bracelet or strap wear
  • Cosmetic aging
  • Packaging wear
  • Missing accessories
  • Other cosmetic characteristics clearly shown or described in the listing

These disclosed conditions are part of the watch's stated condition and will not be considered shipping damage.

Some pre-owned products may also be sold with known functional or mechanical issues that are clearly disclosed on the product page.

For example, a listing may state that:

  • The movement is not functioning correctly
  • The watch requires repair or servicing
  • A specific function is defective
  • The watch is being sold in its current condition for repair or restoration

Where such an issue has been clearly disclosed before purchase, that specific disclosed issue will be considered part of the item's stated condition and will not be treated as a new defect, shipping damage, or an undisclosed quality issue.

This does not affect any rights you may have in relation to problems that were not disclosed in the product listing.

We strongly recommend reviewing all product photos, condition descriptions, known issues, and included accessories carefully before placing your order.

Delayed Packages

If your tracking information has not updated for an unusually long period, please contact us at:

preowned@watchdives.com

We will assist in checking the shipment with the carrier.

A temporary lack of tracking updates does not automatically mean that a parcel has been lost.

Lost Packages

If the carrier officially confirms that a parcel has been lost in transit, we will review the shipment and provide an appropriate resolution based on the circumstances of the order and the carrier's investigation.

The resolution may include a refund or another appropriate solution.

Shipping Damage

If your parcel arrives with visible shipping damage, please contact us as soon as possible and provide clear photos of:

  • The outer packaging
  • The shipping label
  • The internal packaging
  • The entire watch or item
  • The damaged area

These materials help us verify the issue and, where necessary, submit a claim with the carrier.

Please note that cosmetic or functional conditions already disclosed on the product page are not considered shipping damage.

Delivered Packages

Once tracking shows that a parcel has been successfully delivered to the shipping address provided with the order, the shipment will generally be considered delivered.

If tracking shows the parcel as delivered but you cannot locate it, first check the shipping address, members of your household, building staff, and safe delivery locations, then contact the carrier using the tracking details.

If the parcel is still missing, contact preowned@watchdives.com so we can review the order details and any available carrier investigation.

A delivery scan does not remove any mandatory rights relating to a proven carrier error or misdelivery.