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Frequently Asked Questions
1. Is the watch in the photos the exact item I will receive?
Yes. The photos accurately represent the condition of the watch you will receive. The serial number may vary, but the watch's overall condition will be consistent with what is shown in the photos.
2. Are all pre-owned watches fully functional?
Unless otherwise stated in the product description, our pre-owned watches are fully functional. We will describe any known defects or functional issues on the product page.
3. Do pre-owned watches have scratches or signs of wear?
Pre-owned watches may have minor scratches or other signs of wear. Any particularly noticeable scratches will be mentioned in the product description.
4. Does the watch come with its original box?
Yes, most of pre-owned watches come with their original box.
5. Will I need to pay import duties or taxes?
No. Unless otherwise stated, you will not need to pay any additional import duties or taxes.
6. What should I do if my watch arrives damaged or has an undisclosed issue?
Please contact us at preowned@watchdives.com with your order number, a description of the issue, and relevant photos or videos. Our team will review the situation and assist you.
7. How long does customer support take to respond?
Our customer support team typically responds within 1–2 business days.