Refund policy
Returns, Refunds & After-Sales Policy
We primarily sell pre-owned, open-box, sample, display, discontinued, and condition-specific watches.
Because every pre-owned item is unique, condition, signs of wear, included accessories, and functional status may vary from one watch to another.
We make reasonable efforts to accurately show and describe the actual condition of each item through product photos and written descriptions.
Please carefully review all product photos, condition notes, known issues, functional information, and included accessories before placing your order.
By completing your purchase, you acknowledge that you have reviewed and accepted the disclosed condition of the item.
General Return Policy for Pre-Owned Items
Except where required by applicable law, or where an item has a material issue that was not disclosed before purchase, pre-owned items are generally not eligible for return or exchange for personal-preference reasons.
We generally do not accept returns for reasons including, but not limited to:
- Change of mind
- No longer wanting the item
- Not liking the style, color, or appearance
- Size or fit not meeting personal expectations
- Weight or wearing experience not meeting personal preference
- Accidental or duplicate purchase
- Finding another item you prefer
- Normal signs of wear that were already shown or described
- Other reasons unrelated to an undisclosed product issue
Because most pre-owned watches are one-of-a-kind items with single-unit inventory, we also cannot guarantee an identical replacement.
Statutory Consumer Rights
Some countries or regions provide consumers with mandatory rights relating to returns, withdrawal, refunds, or defective goods.
Where applicable law grants you rights that cannot legally be excluded or limited, we will comply with those requirements.
For example, eligible consumers in certain jurisdictions, including parts of the European Union and the United Kingdom, may have statutory withdrawal rights for qualifying distance purchases.
If you wish to exercise a statutory right, please contact us first at:
Do not return an item without receiving return instructions from us.
Where permitted by applicable law, the customer may be responsible for the direct cost of returning an item when the return is not related to an undisclosed product defect.
Actual Condition of Pre-Owned Items
Unless otherwise clearly stated on the product page, the item you receive will be the specific watch shown and described in the listing.
Pre-owned products may show signs of previous ownership, use, storage, handling, or aging.
These may include, but are not limited to:
- Minor scratches
- Small marks, dings, or cosmetic wear
- Case, clasp, bracelet, or strap wear
- Aging or patina
- Packaging wear
- Missing original packaging
- Missing accessories
- Other conditions clearly shown or described in the listing
Any condition that is clearly shown in the product photos or disclosed in the product description forms part of the stated condition of the item.
A condition that was disclosed before purchase is not considered an undisclosed defect.
We strongly recommend reviewing all available photos carefully, rather than relying only on the product title, condition grade, or summary description.
Minor Cosmetic Differences
Pre-owned watches are not new products and may contain small cosmetic characteristics that are difficult to capture perfectly in every photograph.
The overall condition of an item will be assessed based on the product listing as a whole, including its photographs, description, condition notes, and disclosed issues.
Minor differences caused by:
- Lighting
- Camera angle
- Reflections
- Screen display settings
- Very fine hairline scratches
- Minor signs of normal prior use
will not automatically be considered a material misdescription.
A minor cosmetic difference that does not materially affect the appearance, function, or value of the item will generally not be treated as a material undisclosed defect.
This does not affect your rights in relation to material problems that were not reasonably disclosed in the listing.
Known Faults, Repair Items & Special-Condition Products
Some pre-owned items may be sold with known mechanical, functional, cosmetic, or other issues.
A product listing may state, for example, that:
- The movement is damaged
- The watch is not running
- Timekeeping is abnormal
- A specific function is not working
- The watch requires repair or servicing
- Parts are missing or damaged
- The item is being sold for repair or restoration
- The item is marked “For Repair”
- The item is marked “Parts Only”
- The item is marked “As-Is”
Where such an issue has been clearly disclosed before purchase, it forms part of the condition of the item that the customer is purchasing.
A fault, defect, or repair requirement that was clearly disclosed before purchase is not considered a new defect, shipping damage, or a product-not-as-described issue.
A customer may not rely on the same disclosed issue as the basis for a claim that the product was materially misdescribed.
However, if the item has another material issue that was not disclosed in the product listing, we will review the matter separately.
Undisclosed Issues or Material Misdescription
Please contact us if you receive an item that:
- Is materially different from the item ordered
- Has significant damage that was not disclosed
- Has a material mechanical or functional issue that was not disclosed
- Is materially inconsistent with the product description
- Has suffered significant damage during shipping
Please contact:
and provide:
- Your order number
- A clear description of the issue
- Photos of the complete item
- Clear close-up photos of the affected area
- Video evidence where the issue relates to movement, operation, or function
We may request additional photos, videos, timekeeping information, or other reasonable evidence to help us assess the issue.
After reviewing the evidence, we will determine an appropriate resolution based on the nature and severity of the issue, the condition of the item, and the circumstances of the order.
Depending on the situation, an appropriate resolution may include:
- Repair
- Reasonable compensation
- Partial refund
- Return for refund
- Another reasonable solution
The appropriate remedy will be determined based on the specific circumstances and applicable law.
Because most pre-owned watches are unique and available as single pieces, we cannot guarantee replacement with an identical item.
Shipping Damage
If an item appears to have been damaged during transportation, please contact us as soon as possible after delivery.
Please keep all original packaging and provide:
- Photos of the outer packaging
- Photos of the shipping label
- Photos of the internal packaging
- Photos of the complete watch
- Clear photos or videos of the damaged area
This information may be required for us to investigate the issue and, where applicable, submit a claim with the carrier.
Cosmetic, mechanical, or functional conditions that were already disclosed on the product page before purchase are not considered shipping damage.
Return Authorization
Any return must be approved by us before the item is shipped back.
Please contact:
and provide your order number, the reason for the request, and any necessary photos or videos.
Do not return an item without first receiving return instructions from us.
Unauthorized returns may be refused or may result in delays, additional charges, or difficulty locating the parcel.
Return Address
Our pre-owned inventory may be stored in warehouses in the United States, the European Union, or other locations.
The correct return address may therefore be different from the original shipping address shown on the parcel.
We will provide the appropriate return address based on the specific order.
Please do not:
- Return the item directly to the address printed on the original shipping label
- Send the item to another Watchdives address without authorization
- Choose a return warehouse yourself
- Return the parcel before receiving instructions
If an item is sent to an incorrect or unauthorized address, we may not be responsible for resulting loss, refusal, customs charges, additional shipping costs, or processing delays, to the extent permitted by applicable law.
Condition of Returned Items
Where a return is accepted or required by applicable law, the item should be returned in substantially the same condition in which it was received.
Where applicable law permits reasonable inspection of the product, any handling should be limited to what is reasonably necessary to establish the nature, characteristics, and function of the item.
Returned products should not contain additional damage or material changes caused after delivery, including:
- New scratches or dings
- Significant additional wear
- Extended wearing
- Damage caused by misuse
- Polishing or refinishing
- Opening the caseback
- Movement disassembly
- Movement regulation or adjustment
- Self-repair
- Third-party repair
- Replacement of internal components
- Modification or customization
Where permitted by applicable law, if the value of the item has been reduced due to handling or use beyond what is reasonably necessary to inspect the item, we may make an appropriate deduction from the refund.
Bracelet Adjustment
If a watch is supplied with a metal bracelet, we recommend confirming that you intend to keep the watch before making significant bracelet adjustments.
If bracelet links are removed, please keep all:
- Removed links
- Screws
- Pins
- Collars
- Other bracelet components
If a return is legally permitted but the item is returned with missing components, damage, or reduced value resulting from bracelet adjustment, we may make an appropriate deduction where permitted by applicable law.
Repairs, Opening or Modification
If you discover a possible issue with the watch, please contact us before attempting any repair or modification.
Before the issue has been reviewed, please do not:
- Open the caseback
- Remove the movement
- Regulate or adjust the movement
- Replace internal components
- Attempt a repair
- Send the item to a third-party watchmaker
- Modify the watch
Unauthorized repair, disassembly, servicing, or modification may make it difficult or impossible for us to determine the original condition or cause of the issue.
Where permitted by applicable law, this may affect the availability or type of after-sales remedy we can provide.
Refunds
Where a refund is approved, we will normally process the refund after:
- The returned item has been received at the designated return location; and
- The item has been inspected.
Approved refunds will normally be issued to the original payment method.
After the refund has been submitted, it may take approximately 5–10 business days for the funds to appear in your account, depending on your bank, card issuer, or payment provider.
If applicable law requires a different refund timeframe, the legally required timeframe will apply.
Order Cancellation
If you wish to cancel an order that has not yet shipped, please contact us as soon as possible at:
If the order has not yet been dispatched, we will make reasonable efforts to cancel it.
Once an order has been handed over to the carrier, it generally cannot be cancelled before delivery.
Any return request after shipment will be handled under this policy and any applicable consumer protection laws.
Final Sale & Special-Condition Items
Some products may be specifically identified on the product page as:
- Final Sale
- For Repair
- Parts Only
- As-Is
- Non-Returnable
- Or subject to another special sales condition
Where permitted by applicable law, the specific sales conditions clearly disclosed on the product page will apply to that item.
However, such labels do not exclude any statutory consumer rights that cannot legally be waived or restricted.
Contact Us
For any questions regarding returns, refunds, product condition, or after-sales service, please contact:
To help us process your request efficiently, please include your order number and any relevant photos or videos.
Nothing in this policy is intended to exclude, restrict, or reduce any mandatory consumer rights that cannot legally be waived under applicable law.